Refund policy
We want you to love your Libby! If something isn’t right, we’re here to help.
30-day returns
You have 30 days from delivery to request a return. Items must be unworn, unwashed, unused, and in the same condition you received them, with original tags attached where applicable.
Final sale items, including items marked Last Chance, cannot be returned.
Choose your refund option
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Refund to your original payment method: A flat $5 return shipping fee applies to U.S. returns.
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Store credit: Receive free U.S. return shipping, plus an extra 5% in store credit toward your next Love Libby purchase.
Original shipping charges are nonrefundable.
How to start a return
Visit our returns portal to submit your request. Follow the instructions provided to complete your return.
Damaged or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact [email protected]. We’ll make it right and cover any required return shipping.
International returns
International customers may return eligible items but must arrange and pay for their own return shipping. Prepaid return labels are available for U.S. customers only.
Processing your refund
Once we receive and inspect your return, we’ll notify you of its approval status. Approved returns will be issued to your original payment method or as store credit, depending on the option you selected. Your bank or credit card company may need additional time to process and post your refund.
Need a hand?
Email [email protected]—we’re happy to help.
